Shipping PolicyWe are currently shipping to the United States.
Handling time: 3-7 days
Transit time: 20-35 days
Please note - due to the size and weight of the product, it can take a total of up to 45 days to receive the product at home. We will try our best to speed up the process but in case there are any delays, we will absolutely keep you informed.
Order cut of Time: 8:00 PM (GMT-06:00) Central Standard Time (Chicago)
In case of delay for any reason, we will immediately contact you.
We offer free shipping for all orders.
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Item not received:
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at firstname.lastname@example.org.
We are glad to bring our customers great value and service. That’s why we provide free shipping charges from our warehouses USA by USPS First Class Mail Package.
What should I do if the parcel is damaged?
If you find the package of our order in damaged condition, please reject the package from the courier if possible and contact us by mail at email@example.com. if the package was delivered without your presence, then we will arrange to return this package to our store, you will not have to pay any cost for this.
Can I cancel my Order?
Golden Massage Inc.
Phone: +1 888-926-2012