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Shipping Policy

Shipping Policy

We are currently shipping to the United States.

Shipping Policy 1: Model GM 3200 and GM 3300

Shipping Time: 5-15 Days Shipping

Shipping Policy 2: All Other Models

Shipping Time: 40-45 Days Shipping

Please note - due to the size and weight of the product, and ordering it from the factory it can take a total of up to 45 days to receive the product at home. We will try our best to speed up the process but in case there are any delays, we will absolutely keep you informed. During certain holidays, this shipping date can be longer depending on the holiday. We will communicate to you via email if your shipment will be delayed by holiday closing.

We deliver the massage chairs to your doorstep through a local courier (DHL/FedEx, UPS or by Truck logistic company). You will need someone present to receive delivery. To avoid missed deliveries, you will be called ahead of time by local driver to get a heads up when chair is on the way. You can also track using tracking number.

Order cut of Time: 8:00 PM (GMT-06:00) Central Standard Time (Chicago)
In case of delay for any reason, we will immediately contact you.

Shipping Cost
We offer free shipping for all orders.

Shipping Status:
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

Order changes:
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Item not received:
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at info@goldenmassages.com.

Delivery Terms
We are glad to bring our customers great value and service. That’s why we provide free shipping charges from our warehouses and delivering to your doorstep by a local carrier (like DHL/FedEx/Ups-Truck).

Incorrect Address
If you have given the wrong address while ordering, please send us an urgent mail to info@goldenmassages.com. We will cancel your order for the wrong address, then you need to place a new order again with your correct address.

What should I do if the parcel is damaged? 

If you find the package of our order in damaged condition, please reject the package from the courier if possible and contact us by mail at info@goldenmassages.com. if the package was delivered without your presence, then we will arrange to return this package to our store, you will not have to pay any cost for this.

Can I cancel my Order?
If you change your mind or want to cancel this order for any reason, you can cancel the order without any charge as long as product has not been shipped. If you have any problem canceling the order, please contact us at mail to info@goldenmassages.com.
If you have any questions about our products, or if you would like to check the availability of an item, please use the “Contact Us” page to get in touch. 

    Golden Massage Inc.

    3020 Valdez Dr, Des Moines, Iowa 50310, United States.

    +1 (888) 814-8212
    Email: info@goldenmassages.com