Warranty

Warranty Information

At Golden Massage, we stand behind the quality of our products. Our massage chairs come with a 1-year warranty starting from the date of shipment. We are committed to ensuring your satisfaction, but there are certain conditions and exclusions to keep in mind.

What’s Not Covered:

• Consumer Use: Warranty does not cover damage resulting from improper storage, maintenance, or non-residential usage.
• Customer Disassembly or Repairs: Damage caused by unauthorized disassembly, assembly, or repair is not covered.
• Force Majeure: Damage due to external factors beyond our control, such as natural disasters, is excluded.
• Consumables & Accessories: Leather covers, hand controls, and consumable accessories are not covered under the warranty.
• Improper Use: Any damage or malfunction caused by misuse, mishandling, or failure to follow care instructions is not covered.
• Non-Approved Parts: Use of non-authorized accessories or parts purchased separately from the product will void the warranty.
• Non-Household Use: Warranty is void if the product is used for commercial or non-residential purposes.

For Uncovered Products:
While some issues may not be covered under our warranty, we are still happy to offer spare parts at cost price.

We want you to enjoy your Golden Massage experience worry-free. If you have any concerns or need assistance, please reach out to us!